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AT&T Mobile transfer app is considered as an easy solution especially when you switch between iPhone and Android.

Before the transfer happens, you may text TRANSFER to 6565 from the old phone to check transfer compatibility. If it does, a text message with a download link will be sent to your phone. Or you can download the app directly from Google Play store or Apple App store. Please always make sure your mobile device is updated on the latest OS version whether you are using an Android device or an iPhone.

Next, get both devices are connected on the same Wi-Fi network and there is enough storage space on new device, you may start the process of transferring following the instruction of the app. The time taken to transfer contents from one phone to another depends on size of the data, internet connection speed, and the download speed. The estimated time will be displayed on screen, and it will keep updating during the whole process.

Be aware of the limitation of transferring among different devices that not all formats of music and videos are supported. AT&T only supports DRM-free music, and in the case of iPhone, videos from the android phones cannot be streamed. In the case of Amazon Fire, it allows the transfer of contacts, pictures, videos, documents, music, SMS, MMS, and call logs. The content is limited to 16 GB for each transfer with an AT&T app. However multiple transfers are allowed and you don’t need to worry about restoring all the data in a single session.

However, if you’re switching from an iPhone to a new iPhone, the app is not recommended and it is better to stick with the iCloud account. In some instance, user complaint that their photos get messed up after using AT&T transfer tool.